Performance Manager Global Finance Services
Core
Strategic leadership of Global Finance Services (GFS) performance, governance, and value realization for outsourced (Genpact) and captive teams across Record to Report, Order to Cash, and Procure to Pay.
Role type
Senior IC Performance Manager (Strategic Vendor Leadership)
Builds
Insight-led governance models, performance scorecards, and strategic vendor partnerships for Finance operations.
Domain
Global Finance Services / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic vendor management, performance governance, contract commercial oversight, root-cause analysis, executive stakeholder engagement, financial process expertise (R2R, P2P, O2C), data visualization, team leadership
Preferred skills
Large-scale single-vendor model management, finance transformation/automation, Power BI, multi-region delivery, Lean/Six Sigma/ITIL/Project Management certifications
Technologies
Power BI, performance dashboards
Responsibilities
Lead governance forums (MBRs/QBRs) to drive insight-based decisions; Own end-to-end Genpact performance for Record to Report including SLA/KPI achievement; Manage commercial aspects including billing, change requests, and incentive mechanisms; Translate complex operational data into executive-level narratives and actionable interventions; Mentor operational leaders and build organizational capability in vendor performance management.
Seniority
Senior, hands-on IC with strategic leadership scope
