Customer Success Manager
Core
Strategic partner and trusted advisor to complex DACH enterprise customers, helping them scale usage of Anthropic's AI capabilities (API, Claude for Enterprise, Claude Code) and maximize ROI.
Role type
Senior Customer Success Manager (Enterprise AI)
Builds
Regional processes, playbooks, and best practices for the DACH region; drives adoption of AI products.
Domain
Enterprise AI / Generative AI / SaaS
Required skills
Strategic account management, change management, technical fluency in AI/ML concepts, consumption and seat-based business model expertise, project management, cross-functional collaboration, data analysis for ROI.
Preferred skills
Experience in growing markets, ability to work across time zones, passion for responsible AI development.
Technologies
Anthropic API, Claude for Enterprise, Claude Code.
Responsibilities
Build strategic relationships with key decision makers to understand business objectives; guide customers on best practices for AI product implementation; monitor usage patterns and drive optimization for consumption and seat-based products; serve as the voice of DACH customers to Product PMs; document and quantify customer value and ROI; develop change management strategies and enablement programs; execute Quarterly Business Reviews; develop EMEA-specific processes and playbooks.
Seniority
Senior, hands-on IC
