Credit & Collections Account Manager
Core
Managing assigned accounts receivable portfolios, contacting members regarding past-due accounts, resolving payment issues, and negotiating payment arrangements to ensure timely collection of outstanding balances.
Role type
Credit & Collections Account Manager
Builds
Cash flow recovery and account resolution for the ASI portfolio of companies in the promotional products industry
Domain
B2B Promotional Products / Financial Services
Required skills
Accounts receivable management, outbound collection calls, inbound member support, payment negotiation, account dispute resolution, aging report analysis, compliance with collection laws, CRM system usage, Microsoft Office proficiency
Preferred skills
B2B collections experience, Associate degree in business/accounting/finance, Microsoft Dynamics CRM experience, data analysis skills
Responsibilities
Maintain assigned accounts receivable book of business within defined KPIs; handle inbound member calls to explain balances and payment options; make required outbound collection calls to secure payment on delinquent accounts; complete daily collection tasks including follow-up on declined cards and broken payment promises; monitor and respond to email queues; investigate and resolve member escalations and disputes; manage aging reports and identify high-risk accounts; ensure all communications and actions comply with company policies and legal requirements
Seniority
Mid-level, hands-on IC