Implementation Specialist - Bilingual (Spanish) PST Timezone
Core
Manage the final stages of the sales funnel for US merchants, guiding them through discovery, onboarding, and activation to accelerate deal velocity.
Role type
Senior Implementation Specialist (Bilingual)
Builds
Integrated omnichannel solutions for sellers including payments, inventory management, and financial services tools.
Domain
Fintech / Point of Sale (POS) / Payments
Required skills
Project management, cross-functional collaboration, stakeholder communication, data entry and migration, training material creation, hardware installation, network configuration, POS/Payments industry knowledge
Preferred skills
Software implementation experience, customer success background, hardware installation expertise
Technologies
Square platform, Afterpay, POS hardware, payment systems
Responsibilities
Guide sellers through the onboarding journey and ensure optimal setup and training, cultivate relationships with Sales, Account Management, and Product teams, anticipate and resolve obstacles to drive consistent success, master the platform and ecosystem as a subject-matter expert, lead multi-merchant projects with competing priorities, create and maintain training materials for internal and external partners, execute data entry and migration tasks for merchant accounts
Seniority
Mid-Senior, hands-on IC
