IT Operations Engineer
Core
Deliver frontline and escalated IT support to keep the organization running, managing endpoints, accounts, and lab computer infrastructure.
Role type
IT Operations Engineer (Tier 1/2 Support)
Builds
Secure, reliable IT environment for end users and lab operations
Domain
Biotechnology / Clinical-stage vaccine innovation
Required skills
Windows endpoint management, Microsoft Intune/MEM, M365 administration, Okta, Zoom/Teams, ticketing systems, user onboarding/offboarding, AV/conferencing support, IT asset lifecycle management, endpoint security (MFA, patching), documentation
Preferred skills
Biotech experience, Freshservice, lab/instrument PC support, enterprise AI tools support
Technologies
Windows, Microsoft Intune, Microsoft Endpoint Manager, M365, Okta, Teams, Zoom, Freshservice
Responsibilities
Provide Tier 1/2 IT support via helpdesk; manage user onboarding/offboarding and access provisioning; deploy and support Windows endpoints; support lab computers and instrument software; manage IT asset inventory; provide AV and meeting support; enforce AI acceptable-use policies; create documentation; handle on-call support
Seniority
Mid-level, hands-on IC