Senior Director, Client Success
Core
Leads client experience strategy, team performance, and long-term retention for Datavant's healthcare data platform across the full account portfolio.
Role type
Senior Director, Client Success (Strategy & Leadership)
Builds
Scalable Client Success organization, executive client relationships, and strategic growth plans for enterprise accounts.
Domain
Healthcare data technology, Risk Adjustment, and Payer/Provider ecosystem
Required skills
Strategic thinking, people leadership (managing managers), executive relationship management, financial acumen, change management, data-driven decision making, cross-functional partnership
Preferred skills
Advanced degree, deep expertise in HIPAA and healthcare data privacy
Technologies
Excel, Power BI, SQL
Responsibilities
Guide strategy across accounts aligning client roadmaps to corporate priorities; Lead, coach, and develop a team of CSMs and Managers; Own executive relationships up to the C-suite; Achieve revenue, retention, and growth goals for multi-million-dollar portfolios; Establish governance models and scalable frameworks; Champion a data-driven culture setting KPIs.
Seniority
Senior Director, hands-on leadership