Partner Success Lead
Core
Own outcomes for in-flight customer engagements across a book of managed partners in EMEA, ensuring work completes on scope, customer usage grows, and stalled engagements are unblocked.
Role type
Senior Partner Success Lead (Delivery & Outcome Management)
Builds
Completed customer engagements with growing Claude usage and repeatable partner practices
Domain
AI/LLM (Claude) services delivery via consulting and systems integration partners
Deliverable
production ML models
Required skills
High-volume account management, delivery quality judgment, escalation matrix navigation, executive presentation, usage-based business metrics, technical fluency in LLM engagements, active LLM usage for work
Preferred skills
Systems integrator experience (Accenture, Deloitte, etc.), at-risk account recovery, surge team anchoring, industry vertical depth, co-investment funding stewardship, quarterly business review leadership
