Customer Support Analyst
Core
Serve as Tier 1 support for HealthVerity's customers, focusing on Real-World Data (RWD) issues, triage, and remediation within the healthcare data industry.
Role type
Senior Customer Support Analyst (Data/Healthcare)
Builds
Knowledge repository of data issues, client-facing documentation, and streamlined support workflows.
Domain
Healthcare data / Real-World Data (RWD)
Deliverable
client delivery
Required skills
SQL, data analysis, problem-solving, contract review, data validation, requirements gathering, process improvement
Preferred skills
Python, Databricks, AI tools (ChatGPT, Claude, Gemini), Salesforce (ServiceCloud)
Technologies
SQL, Python, Databricks, Salesforce
Responsibilities
Triage common RWD questions through contract review and data investigation; Remediate customer issues; Create a knowledge repository of data issues; Develop client-facing documentation; Document areas for process improvement; Serve as first line of support.
Seniority
Senior, hands-on IC