Head of International Onboarding Operations
Core
Own international onboarding operations across assigned markets (EU/UK, APAC) from post-sale handoff through seller go-live, ensuring global consistency while adapting to local market needs.
Role type
Senior operations leader (Head of International Onboarding Operations)
Builds
Integrated omnichannel solutions for sellers including payments, inventory management, BNPL, and financial services tools
Domain
Fintech / Payments / E-commerce
Deliverable
production ML models
Required skills
International operations leadership, distributed team management, first-party and vendor-supported operations, financial acumen, capacity planning, KPI management, cost-to-serve analysis, market launch experience, AI integration
Preferred skills
Regional transformation, localization of onboarding delivery, multi-market scope
Technologies
AI tools for workflow enhancement and seller outcomes
Responsibilities
Manage EU/UK and APAC onboarding operations including staffing and service-level performance; Develop repeatable playbooks for market launches and regional expansion; Improve regional metrics including seller activation and time-to-value; Partner with Sales, Product, Finance, Legal, and GTM teams; Manage activities of multiple regional teams and develop regional leaders
Seniority
Senior, hands-on IC with team leadership
