O2C Middle East and Africa (MEA) Operations Performance Lead
Core
Oversee and optimize Order to Cash (O2C) operations across the Middle East and Africa (MEA) region, ensuring delivery of key financial metrics like DSO, cash flow, and bad debt reduction.
Role type
Senior Operations Performance Lead (O2C)
Builds
Optimized O2C processes, financial performance, and risk controls for Haleon's consumer health portfolio in MEA.
Domain
Healthcare / Consumer Packaged Goods / Finance Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order to Cash process expertise, Accounts Receivable management, BPO provider management, KPI definition and monitoring, process improvement methodologies (Lean/Six Sigma), cross-functional stakeholder management, budgeting and forecasting, risk and compliance management, team leadership and development.
Preferred skills
Experience with global matrix organizations, system automation opportunities, credit control and accounts receivable initiatives.
Technologies
None explicitly listed
Responsibilities
Oversee O2C operations across MEA to meet financial and operational targets; manage BPO provider relationships and align KPIs; lead performance management by defining targets and coordinating corrective actions; partner with cross-functional teams to remove process gaps; drive operational excellence through analysis and standardization; manage financial aspects including budgeting and cost optimization; ensure implementation of controls and compliance processes; act as escalation point for operational and financial risks; lead and develop internal teams.
Seniority
Senior, hands-on IC with leadership responsibilities