Administration: Service Support
Core
Administrative support for residential door and security service operations, ensuring technicians have necessary information and customer portals are updated.
Role type
Administrative Service Support Representative
Builds
Customer service workflows and service ticketing systems for residential door and security products
Domain
Commercial and residential door, docking, and security products distribution and maintenance
Deliverable
dashboards & analysis
Required skills
Telephone communication, software system utilization, filing, scanning, e-fax, invoice processing, service ticket entry, cash collection, multi-tasking, process improvement implementation, mechanical aptitude, mathematical aptitude
Preferred skills
Customer representation, organizational skills
Responsibilities
Answer telephone calls, utilize software systems, file and scan documents, process vendor invoices, enter service tickets and sales orders, collect cash and checks from technicians, assist department manager with paperwork and maintenance programs
Seniority
Individual Contributor, entry to mid-level