Part Time Weekend Customer Support Representative
Core
Provide exceptional support to residential and commercial customers by processing service/installation tickets, handling inquiries, and coordinating with dispatch teams.
Role type
Part-time Customer Support Representative
Builds
Service and installation tickets for door, docking, and security products
Domain
Commercial and residential door, docking, and security products distribution
Deliverable
client delivery
Required skills
Ticket creation and management, customer concern resolution, pricing quoting, outbound calling, ERP system data entry, KPI tracking
Preferred skills
Microsoft Office Suite proficiency, CRM software proficiency, problem-solving, multitasking, independent and collaborative work
Responsibilities
Schedule and create accurate service tickets, promote products and services with accurate pricing, handle customer concerns and provide solutions, conduct outbound follow-up calls, coordinate with Dispatch teams, update customer interaction records in ERP, meet KPIs
Seniority
Entry-level, part-time
