Customer Success Manager, Public Sector (National Security)
Core
Post-sales trusted advisor helping national security customers realize the value of Claude and turn their investment into mission impact on classified infrastructure.
Role type
Senior Customer Success Manager (National Security)
Builds
Adoption and enablement of Claude Code, the Claude API, and Claude for Government (C4G) on classified infrastructure.
Domain
National Security / AI / Classified Infrastructure
Deliverable
Client delivery
Required skills
National security agency experience, classified-fabric accreditation knowledge, consumption-based product management, stakeholder management, technical fluency with LLMs/APIs, onsite enablement, executive reporting, change management
Preferred skills
Experience with FedRAMP High/IL5/IL6, experience with cleared cloud providers, hands-on LLM API usage, agentic tooling knowledge
Technologies
Claude Code, Claude API, C4G, LLM frameworks
Responsibilities
Partner with sales and architects to translate mission requirements into success plans; serve as primary post-sales advisor from deployment through renewal; support customers building on classified infrastructure with capacity planning; create enablement content for engineering and leadership; develop evaluation frameworks without direct telemetry; drive consumption and adoption of fixed compute pools; own Executive Business Reviews; identify adoption patterns and contribute insights to product/research; work onsite at customer facilities.
Seniority
Senior, hands-on IC
