IT Specialist II
Core
Ensures proper computer, software, and network operation to support end users across all business units, handling service desk calls, equipment deployment, and system maintenance.
Role type
Mid-level IT Service Delivery Specialist (Help Desk & Systems Admin)
Builds
IT equipment, software rollouts, and technology solutions aligned with business operations
Domain
Commercial HVAC industry IT support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
MacOS administration, iOS device management, PowerShell scripting, TCP/IP networking, MS Active Directory, hardware troubleshooting, inventory management, project coordination
Preferred skills
Microsoft MCP certification, ITIL fundamentals, Intune management, Office 365 administration, Azure/Windows Server experience, MSP experience
Technologies
macOS, iOS, Windows, Office 365, Azure, Windows Server, Intune, PowerShell
Responsibilities
Respond to support tickets, calls, and walk-up requests; deploy and manage new user equipment and accounts; provide in-person and remote support for Apple and Microsoft products; configure mobile devices; support audio/video conferencing; maintain cybersecurity practices; manage hardware/software inventory; document IT processes; perform system administration and upgrades.
Seniority
Mid-level, hands-on IC