Customer Success Manager, Enterprise Tech
Core
Strategic advisor and partner driving AI adoption and scaling usage of Anthropic's Claude capabilities (API, Claude Code, Cowork) for enterprise technology leaders.
Role type
Senior Customer Success Manager (Enterprise Tech)
Builds
Strategic account plans, change management programs, and usage optimization strategies for global technology clients.
Domain
Artificial Intelligence / Large Language Models (LLMs) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, change management, technical fluency in AI/ML concepts, ROI analysis, cross-functional collaboration, program execution
Preferred skills
Experience with high-growth tech companies, C-suite stakeholder engagement, building Centers of Excellence, hands-on experience with Claude Code
Technologies
Claude API, Claude Code, Cowork
Responsibilities
Build strategic relationships with key decision makers in complex organizations; own customer operations across the lifecycle including readiness and adoption intelligence; guide customers on best practices for Claude products; drive consumption planning and quantify ROI; monitor usage patterns to identify optimization opportunities; serve as a thought partner on product roadmap; execute change management strategies for end-user adoption; prioritize workstreams across multiple business units.
Seniority
Senior, hands-on IC
