Order Management Specialist
Core
Review and process global customer orders from acceptance through fulfillment, ensuring alignment between Salesforce and NetSuite to support accurate billing, accounting, and revenue recognition.
Role type
Order Management Specialist
Builds
Order-to-cash process efficiency and accuracy
Domain
SaaS / Application Security / DevSecOps
Required skills
Order management, Sales operations, Revenue operations, Finance operations, NetSuite, Salesforce, Contract review, Order acceptance policies, Billing and accounting, Revenue recognition, Export compliance, Tax requirements, Process improvement, Automation, Data analysis, Discrepancy resolution, Stakeholder collaboration
Preferred skills
Contract review experience
Technologies
Salesforce, NetSuite
Responsibilities
Review and process standard and non-standard global orders; Manage order backlogs and meet month-end/quarter-end deadlines; Resolve routine order, fulfillment, backlog, and billing issues; Escalate complex exceptions and policy questions; Identify process gaps and recommend improvements; Support process improvements, automation, and user acceptance testing; Maintain and update process documentation; Collaborate with Revenue Accounting, Sales, Credit, and other partners.
Seniority
Mid-level, hands-on IC