Head of Client Success, MENA
Core
Lead client success for institutional FX clients in the MENA region, driving retention, volume growth, and tailored solutions.
Role type
Senior leadership, player-coach Head of Client Success
Builds
Cross-border FX payment infrastructure for institutions
Domain
Financial Services / FX Trading / Fintech
Deliverable
client delivery
Required skills
Institutional client relationship management, FX market knowledge, trading operations expertise, data analysis for growth, team building and leadership, cross-functional coordination
Preferred skills
FX trading platform experience, API integration knowledge, treasury operations background, regulatory familiarity (CBUAE, VARA, DFSA), regional exchange house relationships
Technologies
FX trading platforms, API integrations
Responsibilities
Analyze client trading data to identify volume growth and cost-saving opportunities; Build and lead the MENA client success team; Serve as primary point of contact for institutional FX trading needs; Manage client ramping, technical integration, and training; Monitor trading patterns and pricing for optimal execution.
Seniority
Senior, hands-on IC with leadership responsibilities