IT Support Engineer
Core
Provide high-touch technical support and endpoint security for global executives and remote staff, ensuring minimal downtime and compliance.
Role type
Senior IC IT Support Engineer (Endpoint Security & Global Support)
Builds
Secure, compliant, and functional IT environments for C-suite and global workforce
Domain
Cybersecurity / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS troubleshooting, MDM/MDM tools (JAMF, BigFix), Active Directory, DNS, TCP/IP, vulnerability remediation, hardware lifecycle management, AI tool utilization
Preferred skills
AWS Workspaces, Okta, Nessus, CompTIA A+, Network+, Microsoft/Cisco credentials
Technologies
JAMF, BigFix, ServiceNow, Google Workspace, Zoom, Apple Business Manager, Google Gemini, Claude
Responsibilities
Diagnose and resolve complex issues for Windows/macOS/mobile devices; Provide white-glove support to C-suite executives; Utilize AI tools to create technical documentation; Ensure device patching and security compliance; Provision hardware and access for new hires; Maintain local office networks and conferencing tech; Partner with InfoSec and Systems Operations teams; Manage end-to-end hardware lifecycle from provisioning to decommissioning
Seniority
Mid-Senior, hands-on IC