CPC Processor Customer Support- 8144
Core
Handle release of information (ROI) account issues via telephone, email, and written correspondence for internal and external healthcare customers.
Role type
Customer Support Specialist (Release of Information)
Builds
Secure patient data access and medical records retrieval services
Domain
Healthcare / Health Information Management
Deliverable
client delivery
Required skills
Multi-line phone system operation, MS Office proficiency, data entry, medical records handling, HIPAA compliance, attention to detail
Preferred skills
Insurance claims processing, proofreading/editing, healthcare industry experience
Responsibilities
Answer and resolve ROI-related inquiries via phone and email, document all interactions in software systems, maintain confidentiality of patient data, adhere to departmental processes and HIPAA regulations, meet productivity and quality assurance targets
Seniority
Entry-level, individual contributor