CPC Processor Customer Support- 8055
Core
Handle release of information account issues via telephone, email, and written correspondence for internal and external healthcare customers.
Role type
Customer Support Specialist (Release of Information)
Builds
Secure patient data access and release of information services for healthcare organizations
Domain
Healthcare / Health Information Management
Deliverable
client delivery
Required skills
Multi-line phone system operation, MS-Office proficiency, data entry, medical records handling, proofreading/editing, attention to detail, HIPAA compliance knowledge
Preferred skills
Experience in insurance claims processing, healthcare industry background
Responsibilities
Answer and resolve release of information inquiries via multiple channels, document all interactions in software systems, maintain confidentiality of patient data, adhere to departmental processes and HIPAA regulations, meet productivity and quality assurance expectations
Seniority
Entry-level, individual contributor