CPC Processor I Customer Support
Core
Handle telephone inquiries and release of information requests for healthcare organizations, ensuring accurate and timely responses while maintaining strict confidentiality.
Role type
Customer Support Specialist (Healthcare Data Access)
Builds
Secure access to patient medical records for providers, researchers, and life sciences companies
Domain
Healthcare / Health Data Privacy
Deliverable
client delivery
Required skills
Multi-line phone system operation, MS-Office proficiency, data entry, medical records handling, proofreading/editing
Preferred skills
Insurance claims processing experience, attention to detail, ability to work quickly
Responsibilities
Answer release of information calls, research and resolve inquiries via phone/email/correspondence, document interactions in software systems, maintain confidentiality, meet productivity and quality assurance expectations
Seniority
Entry-level, individual contributor