Associate Systems Analyst
Core
Provide IT technical support for end-user computing, core enterprise software (Yardi), and network/security infrastructure for a real estate development and property management company.
Role type
Associate Systems Analyst (IT Support)
Builds
Internal IT support services and property management system configurations
Domain
Real Estate / Property Management / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Yardi Voyager, Microsoft Windows 11, Office 365, TCP/IP, VPN, hardware troubleshooting, helpdesk ticket management, user account management, basic networking
Preferred skills
Commercial/residential real estate experience, lease administration knowledge, vocational IT certification, undergraduate degree in information systems or computer science
Technologies
Yardi Voyager, RENT Café, Internet Listing Services, Microsoft Windows 11, Office 365
Responsibilities
Answer support requests and track trouble tickets; resolve software errors and configuration issues; manage user accounts and security roles; assist with system upgrades and implementations; set up new properties in property management software; diagnose and resolve employee technical issues with hardware and software; manage third-party IT consultant relationships; handle password resets and basic access privileges; track and analyze security threats; train users on software and security best practices
Seniority
Junior to Mid-level, hands-on IC