IT Support Specialist
Core
First-line technical support for hardware, software, and network infrastructure across office and manufacturing facilities, ensuring system uptime and secure access.
Role type
IT Support Specialist (Tier 1/2)
Builds
Stable IT operations and secure digital infrastructure for defense, aerospace, and automotive manufacturing teams.
Domain
Manufacturing / Cybersecurity / IT Operations
Deliverable
client delivery
Required skills
Windows OS administration, Microsoft 365 (M365) tenant management, basic networking, hardware troubleshooting, asset inventory management, Azure AD (Entra ID) administration, MFA setup, on-prem Active Directory (AD) management, GPO enforcement, Ubiquiti UniFi network equipment troubleshooting, SharePoint administration, Intune management, NIST 800-171/CMMC compliance knowledge, ITAR/EAR environment familiarity.
Preferred skills
Experience in manufacturing or high-security regulated environments, hands-on "fixer" mentality for complex hardware/software issues.
Technologies
Windows, Microsoft 365, Azure AD (Entra ID), M365, Exchange Online, Teams, Intune, SharePoint, Ubiquiti UniFi, Active Directory, Entra Connect.
Responsibilities
Provide Tier 1 and Tier 2 support for hardware, software, and peripherals; execute IT onboarding/offboarding; install and maintain network equipment and servers; enforce cybersecurity controls (NIST 800-171, CMMC, ITAR/EAR); maintain asset inventory and technical documentation; partner with Engineering and Operations on automation workflows; manage M365 licensing and user access; troubleshoot Ubiquiti UniFi networks; administer on-prem AD and hybrid identity; manage SharePoint permissions and document libraries.
Seniority
Junior to Mid-level, hands-on IC