Desktop Support Engineer
Core
Microsoft Windows administration expert and primary hands-on technical support resource for the Windows laptop fleet.
Role type
Senior Desktop Support Engineer (Windows Administration)
Builds
Windows 10/11 imaging, deployment, configuration, and lifecycle management for the laptop fleet.
Domain
Healthcare technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 administration, Active Directory, Group Policy, Microsoft Intune/Autopilot, laptop imaging, hardware/software troubleshooting, Microsoft 365 administration, networking fundamentals
Preferred skills
CompTIA A+/Network+/Security+, JAMF, Okta IAM, Google Workspace, Linux, shell scripting
Technologies
SCCM, MDT, Microsoft Intune, Autopilot, Active Directory, Microsoft 365, SCCM, JAMF, Okta, Google Workspace
Responsibilities
Own Windows 10/11 imaging, configuration, patching, and lifecycle management; Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues; Administer Active Directory accounts, group policies, and Microsoft 365; Provision and deploy laptops for new hires; Maintain accurate IT asset inventory; Partner with Security on endpoint compliance; Identify recurring issues and recommend process improvements
Seniority
Senior, hands-on IC