Sr Desktop Support Analyst
Core
Provide Tier 2/3 technical support for employees across macOS and Windows environments, managing endpoints, identity, and collaboration platforms.
Role type
Senior Desktop Support Analyst (IC)
Builds
Stable IT operations for a distributed workforce using cloud-based MDM and identity tools
Domain
IT Support / Endpoint Management / Identity & Access Management
Deliverable
client delivery
Required skills
macOS and Windows troubleshooting, Jamf Pro administration, Microsoft Intune administration, Google Workspace administration, Slack administration, Jira Service Management, identity and access management (SSO, MFA), networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), endpoint security compliance, automation and scripting
Preferred skills
Apple Business Manager, EDR/vulnerability management, IT asset management, API integration for AI tools
Technologies
Jamf Pro, Microsoft Intune, Okta, Jira Service Management, Google Workspace, Slack, MCP servers, API gateways
Responsibilities
Diagnose and resolve complex hardware, OS, application, and network issues; Administer and support Jamf and Microsoft Intune for device management; Administer and support Okta for identity and access management; Manage incidents and workflows in Jira Service Management; Enable and support AI tool integrations and workflows; Mentor junior team members
Seniority
Senior, hands-on IC
