Technical Support Manager
Core
Lead a collaborative, deeply technical engineering team to deliver exceptional customer experiences for complex systems in an AI-first world.
Role type
Senior management IC (Technical Support Manager)
Builds
Operational strategies and customer support ecosystems for global observability platforms
Domain
SaaS / Observability / Application Performance Management (APM)
Deliverable
client delivery
Required skills
People management, operational leadership, strategic collaboration, analytical problem solving, empathetic communication, system familiarity
Preferred skills
High-tech SaaS support management, international stakeholder collaboration, APM/observability trends
Technologies
Salesforce, ServiceCloud, Google Workspace, Tableau
Responsibilities
Coach and mentor support engineers, guide day-to-day operations, partner with global support management, handle customer escalations, lead cross-functional programs, participate in on-call rotation
Seniority
Senior, hands-on IC
