Customer Service Agent_Seasonal
Core
Seasonal tele-agent providing inbound and outbound customer service, retention, and sales support for Orkin's pest management field offices.
Role type
Seasonal Customer Service Agent (Sales & Retention)
Builds
Customer retention and upselling for residential and business pest control services
Domain
Pest Management / Home Services
Deliverable
product features
Required skills
Customer service, sales, retention, cross-selling, up-selling, time management, computer proficiency, Microsoft Office
Preferred skills
Bilingual capabilities, high-volume call handling, empathy
Technologies
Computer, high-speed internet, gamification tools, web-based applications
Responsibilities
Manage customer relationships to ensure best-in-class service, identify opportunities for cross-selling and up-selling, assist customers by offering remedies to retain business, support field offices during peak season
Seniority
Entry-level, seasonal