Customer Enablement Manager
Core
Design and deliver training programs to empower customers to use Fullpath's automotive Customer Data Platform (CDP) and increase product adoption.
Role type
Customer Enablement Manager (via careerplan.io/jobs/54-002-91-A4A-customer-enablement-manager)
Builds
Training materials, webinars, workshops, and user guides for dealership customers
Domain
Automotive technology / SaaS
Deliverable
product features
Required skills
Customer experience management, training content creation, stakeholder liaison, product demonstration, project management, CRM proficiency, travel logistics
Preferred skills
Automotive industry experience, Learning Management Systems expertise, consultative selling
Technologies
Salesforce, Jira, G Suite, Slack, ZenDesk, Learning Management Systems
Responsibilities
Develop and deliver in-person and virtual training sessions; create training resources like user guides and e-learnings; liaise between product and customer teams; provide feedback to product/marketing on customer needs; travel to dealership locations for training; manage multiple projects in a fast-paced environment
Seniority
Mid-level, hands-on IC