Information Systems Support
Core
Provide Tier 1 and Tier 2 IT support for device setup, configuration, troubleshooting, and access control management across a multi-business organization.
Role type
Information Systems Support Specialist (Tier 1/2)
Builds
Reliable IT operations and secure access environments
Domain
IT Operations / Managed Devices / Access Control
Required skills
Tier 1 and Tier 2 support, device setup and configuration, access control management, ticket management, incident escalation, troubleshooting, security awareness
Preferred skills
Remote work experience, documentation skills, communication
Technologies
Ticket management systems, device management tools
Responsibilities
Support managed-device program including setup, configuration, and troubleshooting; Manage access control requests and verify user identities; Handle Tier 1 and Tier 2 IT support tickets; Escalate complex issues to Tier 3; Maintain accurate support records
Seniority
Individual Contributor
