Commercial Operations Program Manager
Core
Transform commercial infrastructure into a revenue accelerator by building and executing operational processes for rapid product growth and commercial launches.
Role type
Senior Program Manager (Commercial Operations)
Builds
Scalable commercial launch programs, operational tooling, and process frameworks for high-volume SaaS products.
Domain
High-growth SaaS, Commercial Operations, Billing & Payments
Required skills
Program management, operational process design, billing systems knowledge, subscription management, payments platforms, cross-functional leadership, automation initiatives, analytical problem-solving, stakeholder influence
Preferred skills
High-volume SaaS experience, building programs from 0-1 to scale, engineering partnership for tooling, ROI demonstration
Technologies
Billing systems, subscription management platforms, payments platforms, workflow automation tools
Responsibilities
Lead end-to-end commercial launches including intake, scoping, and commercial readiness (pricing, billing, tax, compliance); Identify and resolve bottlenecks in launch processes; Build program components like tiering, readiness criteria, and playbooks; Own program-improvement workstreams for instrumentation and workflow automation; Design cross-functional interfaces and processes.
Seniority
Senior, hands-on IC
