Associate Technical Success Manager
Core
Drive post-sales technical journey, platform adoption, and expansion architecture for enterprise customers to unlock full platform value.
Role type
Associate Technical Success Manager (post-sales IC)
Builds
Customer adoption plans, expansion proof-of-values, technical blueprints, and executive dashboards
Domain
SaaS observability and performance monitoring
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise customer management, technical architecture design, project planning, executive presentation, business ROI communication, cloud platform familiarity, observability tool experience
Preferred skills
Coding/scripting languages (Java, .Net, Ruby, C, Python, Node.js, Golang), Kubernetes, containers, microservices, DevOps, CI/CD, mobile platform architecture
Technologies
AWS, Azure, GCP, Kubernetes, containers, microservices, DevOps, CI/CD, Java, .Net, Ruby, C, Python, Node.js, Golang, iOS, Android
Responsibilities
Guide customers through onboarding to achieve committed usage levels, design and execute Mutual Activity Plans (MAPs), perform whitespace mapping and co-create Architecture Blueprints, lead technical workshops and training sessions, partner with sales to run technical evaluations and PoVs for expansion, collaborate on Customer Business Reviews (CBRs) and executive dashboards
Seniority
Associate, hands-on IC
