On-Site IT Support Analyst
Core
On-site technology support expert providing hardware, software, and peripheral troubleshooting for attorneys and staff in a specific office location.
Role type
On-site IT Support Analyst
Builds
Maintains IT infrastructure and user productivity tools for a law firm office
Domain
Legal services / IT Operations
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft Office O365, Active Directory, Azure AD, Zoom Rooms, Microsoft Teams, Desktop imaging, LAN/SD-WAN support, ITSM/ITIL processes, hardware troubleshooting, asset tracking
Preferred skills
System operations administration, law firm environment experience
Technologies
Windows 10, Windows 11, Microsoft Office 365, Outlook, Active Directory, Azure AD, Zoom Rooms, Microsoft Teams, SD-WAN
Responsibilities
Deploy computer equipment for new hires, troubleshoot hardware/software/peripherals, support video conferencing systems, manage IT tickets and asset tracking, coordinate with regional supervisors
Seniority
Mid-level, hands-on IC
