Client Success Manager - Law Firms
Core
Post-sale relationship management and organic growth for law firm clients using healthcare data collaboration platforms.
Role type
Senior Client Success Manager (Account Growth & Retention)
Builds
Long-term partnerships with law firms to drive seat growth, location expansion, and product adoption.
Domain
Healthcare Technology / Legal Services
Required skills
Client lifecycle management, stakeholder relationship building, organic growth strategy, cross-sell identification, CRM reporting, GRR/NRR analysis, account planning.
Preferred skills
Experience in legal, insurance, or health-information services, Salesforce proficiency.
Responsibilities
Maintain engagement cadence for strategic and mid-tier accounts, build multi-threaded relationships across legal/ops/admin stakeholders, drive net new user and location growth, identify cross-sell opportunities for Field Sales, conduct weekly portfolio audits and monthly business reviews, deliver quarterly business reviews (QBRs).
Seniority
Senior, hands-on IC
