Senior Community Manager
Core
Own First Connect's end-to-end community strategy for independent insurance agents, building online platforms, events, and engagement programs to drive retention and pipeline.
Role type
Senior Community Manager (B2B SaaS/Insurtech)
Builds
Online community platform, agent ambassador program, owned events (summits, webinars), and trade show engagement.
Domain
Insurtech / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Community strategy & execution, B2B online community scaling, Ambassador program design, Event content production, Executive-level writing, Community technology fluency, Data-driven ROI analysis
Preferred skills
Experience in insurtech/fintech/B2B SaaS, Cross-functional partnership with Product/Sales
Technologies
Slack, Circle, CommonRoom, Higher Logic
Responsibilities
Build and run online community for agents; Design and launch agent ambassador program; Establish presence in independent insurance communities (Big I, PIA, etc.); Transform trade show calendar into community engagement engine; Own strategy and content for owned events; Produce community-led content (webinars, podcasts, spotlights); Partner with Product on beta/early-access programs; Define and report community health metrics.
Seniority
Senior, hands-on IC