Customer Experience Representative
Core
Provide positive customer experiences, resolve billing issues, and schedule pest control services for HomeTeam Pest Defense customers and prospects.
Role type
Customer Service Representative
Builds
Customer service interactions and service scheduling for pest management clients
Domain
Pest Management / Home Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, billing resolution, scheduling, data entry, conflict de-escalation, basic computer literacy
Preferred skills
Knowledge of pest control processes, familiarity with Route Point software
Technologies
Route Point software
Responsibilities
Answer customer questions and resolve billing issues, schedule pest and builder services via telephone, conduct follow-up calls for re-treats, enter service notes in system software, validate and file technician paperwork, print and review service tickets, collect and reconcile payments from technicians, escalate complex inquiries to managers.
Seniority
Entry-level, individual contributor