Service Planner
Core
Daily planning and route optimization for pest control technicians to ensure efficient service delivery and SLA compliance.
Role type
Operations Service Planner
Builds
Daily technician schedules and optimized service routes for pest control operations
Domain
Pest control / Facility services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Route optimization, schedule management, ERP system proficiency, data quality management, SLA monitoring, conflict resolution, resource coordination, administrative oversight, performance tracking
Preferred skills
Experience with IFS Planning & Scheduling Optimization, experience with iCABS, background in logistics or supply chain
Technologies
IFS Planning & Scheduling Optimization, iCABS
Responsibilities
Plan daily technician visits and optimize routes, manage rescheduling of cancelled or missed visits, monitor and report on SLA compliance, validate technician work hours and mileage, maintain data quality in planning systems, coordinate special teams and subcontractors, analyze planning software output to identify inefficiencies
Seniority
Mid-level, hands-on operational role
