Customer Support Representative
Core
Manage multichannel customer and provider support, oversee billing accuracy, and control operational workflows for service delivery.
Role type
Senior Customer Support & Operations Representative
Builds
Service reports, billing approvals, work orders, and operational process improvements
Domain
Pest control services and facility management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Multichannel communication, Key account management, Billing control, Systems configuration, Ticket resolution, Work order creation, Proactive tracking, Regulatory compliance coordination, Process mapping, ERP proficiency
Preferred skills
Google Workspace, Microsoft Excel, Project execution
Technologies
ERP platforms, Google Workspace, Microsoft Excel
Responsibilities
Provide multichannel support to clients and service providers, review and approve service reports for billing, onboard clients and configure user profiles, manage service tickets in external portals, generate work orders and track execution status, liaise with authorities for regulatory approvals, assign service providers to specialized tasks, drive ad-hoc operational projects
Seniority
Mid-level, hands-on IC
