Assistant Manager Operations
Core
Apply organizational strategy and coordinate efforts to meet business goals, focusing on training, customer service standards, and audit preparedness.
Role type
Assistant Manager, Operations
Builds
Operational processes and team capabilities
Domain
Financial Services / Operations
Required skills
Strategy implementation, Training Needs Analysis (TNA), Coaching and mentoring, SLA management, Performance improvement planning, Audit preparedness
Responsibilities
Implement organizational strategy and align efforts towards business requirements; Conduct Training Needs Analysis (TNA) and manage team training; Provide coaching, mentoring, and feedback to staff; Advance customer service standards and promote innovation; Build relationships to expand networking opportunities; Ensure audit preparedness of the unit.