Self Pay Collector
Core
Manage patient balances and collect outstanding self-pay balances for behavioral health care services.
Role type
Self-pay collections specialist
Builds
Clean patient accounts and collected revenue for Charlie Health's virtual behavioral health platform
Domain
Behavioral health / Mental health / Healthcare revenue cycle
Deliverable
client delivery
Required skills
Medical billing knowledge, Collections Act compliance, Patient confidentiality handling, Mathematics, Written and verbal communication, Organizational skills, Attention to detail
Preferred skills
Experience in healthcare administrative, financial, insurance, customer services, claims, billing, call center, or management
Technologies
Internal billing and collection systems
Responsibilities
Manage patient balances ensuring accounts are clean post-insurance processing; Initiate collection calls to patients or families; Handle high volume of inbound calls regarding balances and invoices; Arrange payments or set up payment plans; Provide daily/weekly updates to leadership on collections status; Process invoice and credit requests; Investigate escalated insurance billing inquiries and resolve inaccuracies
Seniority
Mid-level, hands-on IC