MSOC Operations Manager (UK)
Core
Build and manage the 24/7 Mission Support Operation Center (MSOC) to ensure global system status, customer support continuity, and safety of deployed teams.
Role type
Senior IC operations manager (24/7 operations center)
Builds
24/7 operations workflows, incident response flows, and global operating picture dashboards
Domain
Defense technology / Mission support
Required skills
24/7 operations center management, incident triage and escalation, SOP and playbook authoring, global operating picture maintenance, shift design, continuity of operations
Preferred skills
Enterprise ticketing and alerting platforms, defense/aerospace operations, international customer coordination, operational planning, duty-of-care program support
Technologies
Jira Service Management, PagerDuty
Responsibilities
Manage 24/7 MSOC operations including shift structures and on-call procedures; Own incident intake, triage, and escalation flow; Maintain global operating picture with threat monitoring; Author SOPs and playbooks for MSOC operations
Seniority
Senior, hands-on IC
