MSOC Operations Manager
Core
Build and manage the 24/7 Mission Support Operation Center (MSOC) to ensure global system support, incident response, and safety for deployed warfighters and commercial operators.
Role type
Senior Operations Manager (24/7 Operations Center)
Builds
24/7 operations center workflows, incident response protocols, and global operating picture dashboards
Domain
Defense / Aerospace / Mission-Critical Operations
Required skills
24/7 operations center management, incident triage and escalation, SOP/playbook creation, global workforce coordination, threat monitoring, shift design
Preferred skills
Enterprise ticketing/alerting platforms (Jira/PagerDuty), defense/aerospace experience, international customer coordination, contingency planning, duty-of-care program support
Technologies
Jira Service Management, PagerDuty
Responsibilities
Manage 24/7 MSOC operations including shift structures and on-call procedures; Own incident intake, triage, and escalation flows; Author SOPs and playbooks; Maintain global operating picture with threat monitoring; Coordinate cross-functional resolution of system issues
Seniority
Senior, hands-on IC with management responsibilities
