Client Services Representative

Dominican Republic Office💼 Full-time🗓 2026-09-15 → 2026-09-26

Core

Manage inbound calls and emails to resolve operational support issues and assist with product-related questions for Flash's parking and charging platform.

Role type

Client Services Representative (Technical Support)

Builds

Customer support operations for Flash's parking + charging solutions

Domain

Smart Cities / Mobility / SaaS

Deliverable

client delivery

Required skills

software troubleshooting, hardware troubleshooting, ticketing systems, iOS environment knowledge, Windows PC environment knowledge, customer service, problem-solving, documentation

Preferred skills

SaaS support experience, help desk experience, process improvement suggestions

Responsibilities

Provide remote applications support via email and phone, assist customers with basic software and hardware troubleshooting, accurately document customer interactions in the Flash ticketing system, prioritize and manage customer inquiries, escalate complex issues, contribute to the client knowledge base

Seniority

Individual Contributor, 2+ years experience

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About Flash

Flash is seeking a visionary and deeply technical Lead Software Development Engineer in Test (SDET) to serve as the principal technical authority for our QE Enablement team. This is the highest-level individual contributor role at Flash, designed for a recognized expert in software architecture, automation, and quality engineering. As a Lead SDET, you will serve as the technical right hand to the Engineering Manager, architecting mission-critical QE initiatives and setting the technical vision for our next-generation frameworks.