IT Engineer
Core
Provide technical and operational support to employees in the San Mateo office, troubleshooting hardware, systems, networking, and AV issues while administering SaaS applications.
Role type
IT Support Engineer (Helpdesk)
Builds
Internal IT operations and user support for the San Mateo HQ
Domain
Technology / IT Operations
Required skills
Hardware troubleshooting, Systems administration, Networking, Audio & Video support, Asset Management, SaaS application administration, Google Workspace administration, SSO platform management, AV hardware/software management
Preferred skills
macOS, Windows, Linux, iOS, Android device familiarity, Zoom and video conferencing tools experience
Responsibilities
Provide high-level end-user support, Troubleshoot IT-related issues (Hardware, Systems, Networking, Audio & Video), Administer SaaS applications, Partner with business units on IT projects, Support a global workforce, Analyze and improve IT processes
Seniority
Individual Contributor, Entry to Mid-level
