Client & Partner Solutions Specialist
Core
Deliver client-focused services and support for AxiTrader's margin, deliverable FX, and CFD trading platform, managing partner requests, escalations, and operational issues.
Role type
Client & Partner Solutions Specialist (Client Success)
Builds
AxiTrader trading platform and services for retail and institutional traders
Domain
Financial Services / Forex & CFD Trading
Deliverable
client delivery
Required skills
Client relationship management, complex case handling, FX/CFD trading platforms (MT4/MT5), multi-channel communication, partner management (IBs), SOP adherence, risk detection
Preferred skills
Experience with live chat and email support, proactive problem solving
Technologies
MT4, MT5, internal trading portals and tools
Responsibilities
Manage partner requests regarding payments, onboarding, offboarding, and trading queries; Serve as escalation point for complex cases; Navigate trading platforms and tools; Detect and escalate operational risks; Contribute to client experience initiatives
Seniority
Individual Contributor
