Talent Acquisition Operations Manager
Core
Manage the daily intake queue, provide L1/L2 systems support for the ATS, and drive documentation and process improvements for global recruiting operations.
Role type
Senior individual contributor Talent Acquisition Operations Manager
Builds
Recruiting operations processes, knowledge base, and ATS configurations
Domain
Human Resources / People Technology
Deliverable
dashboards & analysis
Required skills
ATS administration, request queue management, documentation, project management, data reporting, written communication
Preferred skills
Service desk experience, automation, multi-region recruiting support, compliance knowledge
Technologies
Greenhouse, Jira, Confluence, Smartsheet, SharePoint
Responsibilities
Triage and route incoming TA Ops requests; resolve L1/L2 issues in Greenhouse and adjacent tools; maintain and update SOPs and knowledge base; build operational reports and dashboards; support change management and adoption initiatives.
Seniority
Senior, hands-on IC