Technical Support IT (6-month Contract)

Canada - RemoteRemoteContract$68k–$85k2026-10-23 → 2026-11-11

Hybrid

Core

Deliver reliable, human, and efficient IT support to all Workleap employees, handling access, SaaS tools, and endpoint administration while driving process improvements.

Role type

Senior IC IT Support Engineer (2nd-line)

Builds

Internal employee support experience and knowledge base

Domain

Enterprise IT, Microsoft 365, Endpoint Management

Required skills

IT support (1st/2nd line), Microsoft 365/Entra ID, SSO/MDM, device fleet management (Windows/macOS), English, French, AI tools usage, documentation, process automation

Preferred skills

Jamf, Jira Assets, Slack, PowerShell, Python, no-code automation

Responsibilities

Manage access and SaaS tool provisioning for new hires and ongoing users; Maintain device fleet deployment, inventory, and lifecycle; Document and structure team knowledge to reduce repeat requests; Utilize AI tools (Claude, Slack automations) to accelerate resolution; Propose and implement process improvements for team efficiency.

Seniority

Mid-level, hands-on IC

About Workleap

Workleap is a Montreal-based tech company, founded in 2006. We're builders at heart, we make simple products that actually matter to the people who use them. We have two product lines: The Workleap Agent , our agentic HR platform that helps managers become better leaders, and ShareGate , the world's leading solution for Microsoft 365 migration and governance. More than 15,000 companies worldwide trust us to do exactly that. We're intentional about who joins us. If you're the kind of person who gets excited by a hard problem and wants to help shape what comes next, there's a place for you here.