Solar After-Sales Technical Manager - Madagascar
Core
Lead after-sales operations for solar products in Madagascar, ensuring high customer satisfaction through efficient service delivery, warranty management, and spare parts coordination.
Role type
Senior After-Sales Technical Manager
Builds
Solar energy service operations and customer support
Domain
Renewable energy (Solar)
Deliverable
client delivery
Required skills
After-sales service management, team leadership, warranty administration, spare parts inventory management, customer relationship management, process optimization, strategic planning, reporting and MIS, stakeholder liaison
Preferred skills
Engineering degree, experience in electronic consumer goods or mobile industry, advanced degree
Technologies
Company service applications
Responsibilities
Ensure timely resolution of customer complaints and warranty claims; Monitor service turnaround time and implement improvements; Supervise and mentor after-sales executives and technicians; Oversee warranty administration and spare parts inventory; Maintain strong relationships with key clients and service partners; Define and manage long-range strategic plans for the aftersales business; Prepare periodic reports on after-sales performance.
Seniority
Senior, hands-on IC with management responsibilities