Production Support Engineer – Connect & RAMP
Remote · from LATAM
Core
Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.
Role type
Production Support Engineer
Builds
US Regional Applications
Domain
Enterprise IT Operations
Deliverable
dashboards & analysis
Required skills
Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL
Preferred skills
Business-critical application support, proactive monitoring, incident prevention
Technologies
Oracle, Splunk, Dynatrace, Jenkins, GitHub, Linux
Responsibilities
Monitor application and infrastructure performance, troubleshoot production issues via log analysis, write SQL queries for data investigation, support application deployments, configure monitoring alerts and dashboards, participate in ITIL processes (Incident, Problem, Change Management)
Seniority
Mid-Senior (3–8 YOE)