Product Support Engineer III - ZIA/ZPA
Core
Provide second-line technical support for complex security and network issues, acting as the highest level of support within the Technical Assistance Center (TAC) for Zscaler's Zero Trust Exchange platform.
Role type
Senior IC Product Support Engineer (Network Security)
Builds
Customer trust and product reliability by resolving escalated incidents and feeding insights back to engineering.
Domain
Cybersecurity / SASE / Zero Trust
Deliverable
client delivery
Required skills
Linux/Unix/FreeBSD troubleshooting, network protocol analysis (tcpdump, Wireshark), protocol expertise (HTTP, SMTP, FTP, DNS), network security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), scripting (Shell, Python, Perl), AI tool integration
Preferred skills
Zscaler product experience, Network Security certifications, advanced AI workflow automation
Technologies
Zscaler Zero Trust Exchange, Linux, Unix, Free BSD, tcpdump, Wireshark, HTTP, SMTP, FTP, DNS, SSL/TLS, IPSec, LDAP, MS AD, Shell, Python, Perl
Responsibilities
Independently debug complex security/network problems via phone/email, interface with engineering to reproduce issues and provide feedback, document incident resolutions in the technical support database, provide input on product and code changes based on customer use cases.
Seniority
Senior, hands-on IC
