IT Support Specialist
Core
Primary point of contact for local IT needs, ensuring seamless support for executive team and staff by resolving technical issues and managing IT environment.
Role type
IT Support Specialist (Corporate IT Operations)
Builds
Maintains overall IT environment, supports onboarding/offboarding, administers MDM platforms, provisions user accounts.
Domain
Defense technology, enterprise IT operations
Required skills
Systematic troubleshooting, enterprise MDM administration (Microsoft Intune, Jamf), Active Directory and Microsoft 365 management, video conferencing support, hardware/software/network diagnostics
Preferred skills
FedRAMP-compliant cloud environment support, compliance-driven frameworks (NIST 800-171, CMMC), Jamf certification, CUI/ITAR system experience
Technologies
Microsoft Intune, Jamf, Active Directory, Microsoft 365, Zoom, Teams Rooms
Responsibilities
Deliver responsive technical support via ticketing, email, phone, and in-person; diagnose and resolve hardware, software, and network issues; support critical meetings and collaboration platforms; manage device enrollment, configuration profiles, and endpoint security; provision and manage user accounts and access permissions; document solutions and maintain knowledge base articles.
Seniority
Mid-level, hands-on IC